JOHNKENNEDY OKONKWO

Spearheaded comprehensive digital and field verifications for customers, merchants, and guarantors, ensuring 100% KYC document accuracy and compliance with fintech standards.

Leveraged mobile verification tools and CRM systems, including Zoho, to generate real-time field reports, significantly improving credit decision-making processes.

Ensured stringent adherence to CBN guidelines and AML standards, effectively reducing fraudulent onboarding by a significant margin.

Executed strategic recovery operations through field visits, negotiation, and restructuring, successfully recovering #100 Million in overdue loans.

Collaborated cross-functionally with Credit, Risk, and Collections teams to trace defaulters, enforce repayment terms, and manage high-risk cases, enhancing portfolio health.

Provided critical insights for policy improvements by proactively identifying fraud patterns and loan default triggers, strengthening risk mitigation frameworks.

Streamlined account status updates and daily reporting, significantly enhancing transparency and accountability across operations.

Managed and optimized recovery efforts across multiple branches, boosting debt collection efficiency by 25% through strategic planning and resource allocation.

Cultivated strategic relationships with key clients, resulting in a 30% increase in recovery rates through targeted negotiations and tailored repayment plans.

Conducted in-depth analysis of debt trends and debtor behaviors to develop and implement highly focused recovery strategies.

Performed thorough field and document verification, ensuring full compliance with company policies and regulations and mitigating operational risks.

Verified business locations and operational licenses, effectively reducing exposure to supply chain fraud and assessing partner creditworthiness to minimize defaults.

Compiled and analyzed diverse loan portfolios, leading to a 15% improvement in audit compliance metrics.

Facilitated loan disbursement by meticulously verifying eligibility and processing over 200 applications monthly, achieving a 90% repayment rate.

Orchestrated efficient client onboarding and conducted comprehensive financial assessments, increasing loan approval efficiency by 20%.

Spearheaded financial literacy workshops, which improved on-time payment rates by 25% and significantly fostered community trust.